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Q1) With your most recent customer service experience, what was the overall quality of service you
        received.
      Excellent Good Poor, comments:


Q2) The process of getting your problem resolved was:
      Excellent Good Poor, comments:


Q3) The customer service representative was very courteous.
      Agree Neutral Disagree, comments:


Q4) Which of the following qualities of the service representative stood out ?
       (You may tick more than one)
      Patient Enthusiastic Listened carefully Friendly Responsive


Q5) The customer service representative handled my call quickly.
      Agree Neutral Disagree, comments:


Q6) The customer service representative was very knowledgeable.
      Agree Neutral Disagree, comments:


Q7) Given all these are important services and if you need to rank its importance with scale ‘1 to 5’,
        ‘1’ been the highest priority?
        Answer phone quickly
        Provide friendly, polite, and helpful service
        More professional & knowledgeable service
        Provide timely information on statutory and program updates
        Info on upgrade / products updates / services


Q8) Please rate the overall satisfaction level with your call to Creative Helpdesk Support.
      Very Satisfied Satisfied Average Dissatisfied Others:


Q9) Would you like to receive news on program updates, govt. regulatory announcement affecting payroll
        or about our company latest products? If yes, please provide us the following contact(s): -